Visitor Experience Host (Washington DC)

We are seeking a dynamic individual to be part of the Visitor Experience (VE) team in our Washington D.C. location. VE Hosts act as the ambassadors of ARTECHOUSE and are responsible for ensuring positive visitor experience as well as the safety of the art and technology.

CORE RESPONSBILITIES

• Act as ARTECHOUSE ambassador to the general public through positive and timely customer service for all of our visitors both in person and over email.


• Work collaboratively with the team to ensure positive visitor experience.


• Welcome visitors and deliver an introduction talk to position their experience.


• Ensure the safety of the artwork and other guests by being a vigilant presence on the gallery floor.


• Maintain a well-informed, working knowledge on the topic of the featured artist(s), installations on view and the digital medium overall.


• Perform opening, closing and mid-shift duties to ensure a clean and ready space for the visitors.


• Utilize ticketing software in order to assist guests with ticket purchases, check-in and other ticketing needs


• Proactively engage with visitors to assist with their experience


• Manage crowd control and visitor traffic flow with the ability to anticipate opportunities to assist visitors and allow for as smooth an operation as possible


• Educate people about ARTECHOUSE's mission and current installation


• Embody and exemplify the values of ARTECHOUSE in every interaction with visitors
  
  Excellent oral communication and interpersonal skills


• Flexibility and positivity in dealing with new experiences and people


• Comfortable with speaking to small groups of people


• Experience with, or ability to learn, ticketing and office software


• Ability to spend shifts walking/standing/moving about in public spaces


• Available to work weekends, holidays, and evening hours


REQUIREMENTS

• Previous experience in a visitor services role or in a hospitality position a plus.


• Staff must adhere to a dress code of black and white garments.
  
  We are a growing team of creatives and innovators who dream big. We are ambitious, hard working and value ideas and execution. We believe in our mission and every day we work hard to make the impossible possible in our effort to push creative innovation all while empowering, educating and inspiring. We pride ourselves in working with some of the world's groundbreaking artists, and together bringing to life experiential and immersive large scale installations and exhibitions to a global audience. Learn more about our core values - https://www.artechouse.com/values