Telephony Engineer

UHNM have a requirement for a Telephony Engineer to join our newely established Network Services Team. The role will support the Senior Telephony Engineers in the successful delivery of the internal Telephony services. The aim of this role is to provide technical Telephony support for the systems and services used by the UHNM, as well as partners of the Trust, resolving incidents passed from 1st line support in order to maintain 'business as usual'. Where appropriate, involvement in project implementation will also be required. Telephony Engineers work as part of the team providing support to Principal Network and Telephony Engineer and the Senior Telephony Engineers in delivering the Telephony network services across the whole of the Trust to ensure the provision of an efficient and reliable 24 hour, 365 day service.,

• To provide specialist support in the operational management, implementation, maintenance of data communication networks and projects assisting in the provision of continuous and acceptable service to all end users, including management and on-site supervision of approved third party service providers and contractors as well as support of the Network Engineers.


• The post holder is accountable to the Head of Network Infrastructure under the management of the Principal Network Engineers as team leader and works closely with other managers and staff within UHNM.


• To contribute to the production of reports and presentations as appropriate within the UHNM and Partner Organisations.


• To carry out the installation and commissioning of network equipment involving some complex work with tools, some lifting of heavy equipment and requiring significant keyboard skills to ensure accuracy when programming this. Occasionally this will involve working in dirty and difficult areas.


• The post holder will be required to contribute to the development and implementation of Key Performance Indicators and Critical Success Factors within the Directorate
  
  University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.


All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.