Telecare Team Leader - Nights
Derby City Council
Telecare Team Leader - Nights
£33900
Derby City Council, The Holmes, City of Derby
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 4 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: d72ef38124d54dc4a375d15701b4c18b
Full Job Description
- Joining us with your experience of call centre team management, you will lead, develop, and supervise call handling as well as visits to older, vulnerable and disabled people and supervise installations of telecare equipment
- We will look to you to monitor individual employees' performance and train and support new and existing team members
- Using your performance management experience and problem-solving skills, you'll ensure an efficient, effective, courteous and professional service is provided to all service users and ensure that the highest level of customer service standards are met and targets are achieved
An excellent opportunity has arisen for an experienced and professional Team Leader to oversee and drive forward our 24-hour, 365 day a year service., Proven experience in leading and supporting a team, ideally within a telecare environment - An understanding of vulnerable adults and older people's services including partner and statutory agencies
- Ideally qualified to NVQ Level 3, you will have management experience gained in a fast-moving customer care environment
- A full and current driving licence and access to a vehicle for work with business use insurance is an essential requirement of this post (Mileage will be paid)
- A vibrant personality and enjoy working in a busy environment
- Used performance data and benchmarking to improve performance
- A wide range of computer skills
- Customer service skills
Here at Derby City Council, we're dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. - Continued professional development opportunities & career conversations
- 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
- Local Government Pension Scheme (depending on contract)
- Team Derby Rewards retail and leisure discounts
- Tusker Car Benefit Scheme
- Cycle2Work Scheme & free cycle training
- Employee Assistance Programmes & Support
- Access to our Equality Employee Networks LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
- Support for colleagues who are carers
People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities.
Find out more about what it's like to work for us.
You will be part of a team working permanent nights on a rota basis including weekends and bank holidays.
This is a permanent position working 37 hours per week., You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you'll also receive :