Spanish / Portuguese Speaking Business Transformation Specialist

The Business Change Specialist executes a range of workstreams in delivering the design, development and implementation of policies, processes and working methods progressing the BT Group's change agility and capabilities

Supporting and delivering strategy, projects and programmes that impact the Bill to Cash team to improve customer experience by devising and driving initiatives.
Proactively driving quality, compliance and promoting the use of processes, systems and procedures that support the business goals, ensuring that best practice is adopted.
Representing B2C (Bill 2 Cash) and GFSS (Group Finance Shared Service) operations - limiting the negative impacts of change programmes and driving benefits for them and the organisation

What you'll be doing

• Supports delivery of improvement projects which look at alignment and improvement across Business and Consumer - representing B2C and GFSS operations


• Gather and agree requirements, Ensure designs meet requirements, Manage UAT testing by ops teams to ensure successful deliveries.


• Ensure delivery is fit for purpose and embed effective and efficient operational processes with relevant controls


• Identify, Assess and deliver operational benefits


• Supplier lead and responsible for our Global System suppliers/BPO delivery (language skills a benefit)


• Identify and drive process improvements to ensure they are suitable for an ever-changing portfolio, complexity of systems estate and product offerings


• Responsible for building a proactive approach to identifying key themes/projects which could be used to further de-risk the customer experience


• Supports improvement projects which look at alignment and improvement across function/Brand/Channel and CFU., Problem Solving

Stakeholder Management
Customer Insights
Business Analysis
Program Increment Planning/Big Room Planning
Organisational Transformation
Business Partnering & Consulting
Business Process Improvement
Project/Programme Management
Risk Management
Negotiation
Supplier Management


• Financial Batchelors Degree or higher/or equivalent experience


• Spanish/Portuguese fluency


• Experience in Bill 2 Cash or Financial Operations Globally


• Understanding of UK & Global invoicing / billing legislation and regulatory environment


• Project/change management experience - including divestments


• Global Third Party Supplier Management


• Experience of reviewing and implementing business and IT deployments and controls


• Experience of working in a complex business environment within the telecoms sector
  
  BT is part of BT Group, along with EE, Openreach, and Plusnet.


Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

We work across the group with a wide range of stakeholders including many of the senior leadership teams in the business. We are committed to providing all colleagues with the right opportunities to develop their career. There will be an opportunity to learn from a diverse team, with wide ranging experience. The opportunity to make a difference is huge! You'll get a broad understanding of all parts of BT and the experience will be valuable in any future roles.

• 25 days' annual leave, plus bank holidays, and additional days for length of service


• 10% on target bonus


• Life Assurance


• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%


• 50% off BT and EE mobile pay monthly or SIM only plans


• Exclusive colleague discounts on our latest and greatest BT broadband packages


• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids


• Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks


• 3 volunteering days per year


• Competitive employee discount on BT/EE products


• Competitive friends and family discount on EE Mobile


Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.