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Service Delivery Co-ordinator

Fluid Branding Ltd

Service Delivery Co-ordinator

£104000

Fluid Branding Ltd, Plymouth

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 1 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 18776a876d3e4d3b98c088b5acecd578

Full Job Description

  • Raise orders, plan and manage the order process with our global supply chain

  • Provide excellent customer service and support for our clients

  • Ensure order data is kept up to date in a clear and concise manner

  • Keep our customers informed of the status of an order

  • Communicate with internal stakeholders on issues

  • Provide supplier performance feedback

  • General administration of own work and digital workspace

  • Managing domestic and international logistics processing and fulfilment with all parties

  • Provide tailored customer support based on developmental, strategic, and global client requirements

  • Handle customer complaints and problem orders in a calm and professional manner

  • Remain vigilant and be proactive in problem solving for our clients

  • Quality control and compliance processing

  • Any additional responsibilities as advised by your line manager

    At least 3 years experience in a production planning, customer service or administrative role

  • Clear and professional communication ability

  • Excellent attention to detail

  • Strong supplier relationship skills

  • Knowledge of manufacturing methods and branding techniques

  • Knowledge of standard quality control and product testing processes

  • Shipping and courier booking processes (international & domestic)

  • Data input and review skills

  • Ability to use initiative to solve problems and provide solutions clearly

  • Strong time management and project management skills

  • Friendly, empathetic attitude


    • The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail : we pride ourselves on the quality of deliverables, from an email to a client presentation.

    Accountability for each and every project managed; achieving this, especially when under pressure, will be a critical success factor for this role.,
  • Previous co-ordinator duties in delivering projects

  • Experience within the SaaS industry would be preferred but optional.

    Birthday Day Off

  • Access to Employee Assistance Programme

  • Cycle to Work Scheme and Electric Vehicle lease scheme for employees

  • Sick Pay for Employees with more than 1 year of service

  • Enhanced Family Leave for employees with more than 2 years of service

  • Free Annual Eye-Care Voucher

  • Up to 2 Volunteering Days each year to support a cause of your choice

  • 20 Days Annual Leave per year with an additional day of leave granted per each year of service completed up to a maximum of 25 days.

    Company Pension Scheme with standard contributions of 5% employee & 3% employer

  • Perks at Work' discount scheme through Continuum Pension Provider

  • Employee Referral Scheme

  • Rewards Scheme with Birthday & Service Reward Points

  • We're a certified B Corporation and a member of the UN Global Compact.

  • Learning and Development investment

  • We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference