Service Co Ordinator

+ Offers a first-class service to their dedicated functional area, dedicating attendance on the floor, monitoring and mentoring their team as required.
+ Works closely with their teams carrying out their duties effectively and efficiently in accordance with contractual requirements.
+ Delivers to the agreed services within the budget allocated to their role and to the standard required.
+ Develops good relationships with the onsite FM Team and collaborate with various others to execute their roles.
+ Follow the Company's Health, Safety and Quality procedures within the course of the role and ensure that their
teams are preforming their duties within the correct HSQE guidelines always.
+ Brings to the attention of the line manager any apparent deficiencies in systems of work or equipment provided that pose danger or risks to health and safety.
+ Ensure complaints from patients and staff are dealt with promptly and appropriately, escalating as necessary.
+ Resolve any operational issues and escalates to appropriate persons as required
+ Act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.
+ Works closely with colleagues across the business up to and including working cross site as required.
+ Supervise, encourages, and support their teams, ensuring company standards are met. Directing their teams through their daily routines and interact with customers ensuring they have an exceptional experience.
Conduct meaningful daily briefings with their team providing line management and direction to fulfil their areas goals & objectives.
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Main Duties

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• Report any potential service level failure immediately to the Line


• Monitor and adjust resources for the department to ensure the needs of the hospital are met in conjunction with peaks in demand and that labour is in line with the hours for the service.


• Implement controls and measures to ensure all service levels are achieved across all areas


• Ensures all local client guidelines regarding operation, health and safety and other business areas are followed by Team members always


• Manage absence for the service ensuring return to work interviews are being completed, absence levels are tracked, and the absence management process is being followed.


• Ensure that contractual operational hours are achieved across all areas of responsibility


• Ensures specified lines of communication are followed always, with attention to escalation and problem


• Ensures all areas comply with all schedules and KPI performance at all


• Ensures compliance with all Food safety


• Works closely with hospital staff and teams to provide an efficient


• Carries out ad-hoc tasks as required to ensure the hospital remains contractually compliant


• Provides a great level of customer service to all patients, staff, and various stakeholders


• Ensures company safety arrangements and procedures are followed Brings any apparent deficiencies in systems of work or equipment provided to the attention of the Manager


• Ensures that all foods, and fluids are served when required as per ward requirements and accurately recorded


• Ensures effective methods of managing holiday bookings, ensuring all entitlement is booked by all staff, and operational cover is maintained.


• Responsible for ensuring there are adequate staffing levels across the department in-line with contract specification and demand


• Plans, allocates and evaluates work carried out by individuals, teams and self & provides and organises information for action


• Ensures that all colleagues are trained in accordance with clients and companies requirements


• Communicates in an engaging way and motivating messages are conveyed across all


• Effectively resources the team in line with business requirements


• Ensures that engagement action plans are brought to & kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work.


• Utilises the internal HR systems, people support services to support them in their


• Coaches & develops their teams to be the best they can be


• Brings to life the Mitie values daily ensuring they & their teams demonstrate the exceptional every day.
  
  + Flexible approach to working patterns and availability. Seeks to improve productivity and the quality of service.

+ Has a strong standard of both literacy and numeracy skills
+ Good knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology
+ Developed excellent written, verbal communication to support them in their role.
+ Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders.
+ Works well under pressure to meet the challenging deadlines for both operational and people aspects of their
roles.
+ Can effectively plan and manage own workloads, however, understands when to ask for support when
+ A team player with the ability to lead by example through operational excellence, strong interpersonal skills and the ability to interact at all levels.
+ Demonstrates for a positive 'can do' attitude and can flex their style to meet the needs of the business
+ Represents Mitie and the client always in a professional, courteous, and confident manner