Senior Infrastructure Engineer - Onboarding

We are looking for a Senior Infrastructure Engineer - Client Onboarding to join our growing team of like-minded tech people. Working as part of the delivery team you will be responsible for the successful onboarding of customers into our support service.
Post onboarding the successful candidate will be involved in delivery of technical projects delivering solutions sold by out Solutions Architect team. You will need to have excellent customer facing skills with the ability to investigate and document customer environments to ensure a smooth transition to razorblue.

The successful candidate will need to be proficient across a wide range of technologies including WAN, LAN, Cloud computing, virtual and physical hardware, switches, routers, and SAN technologies. The ability to use these skills to solve problems and to deliver the best possible solutions for clients is essential.

Should you choose to accept, your responsibilities will encompass:

Customer Onboarding (60%)

• Meet with customers to discuss onboarding requirements.


• Configure and deploy monitoring and management solutions.


• Complete technical discovery exercises to document customer environments.


• Write detailed internal documentation.


• Handover customers to the razorblue service desk.


Project Delivery (40%)

• Delivering implementation projects to our customers.


• Creating excellent documentation.


• Project handovers to service delivery.


• Implementing new technologies., Qualifications - Relevant networking, infrastructure and Microsoft qualifications (CCNA, JNCP, MCSA, VCP)


• Microsoft 365/Azure - Managing Microsoft Azure & Office 365 including Conditional Access, Azure AD Connect, Exchange Online/Hybrid, SharePoint, Teams, Intune/Endpoint Manage


• Cloud - Experience with public and private cloud such as AWS and Azure


• Virtualisation - Maintaining and updating VMware vSphere and Hyper-V environments, including replication and failover


• VOIP - Experience supporting FreePBX, Mitel, Gamma, Skype/Teams VOIP systems


• Security - Experience with MDM, MFA, Email Filtering, Next Generation firewalls and antivirus solutions.


• Windows Server - Installation and configuration


• Storage - Maintaining, updating, troubleshooting SAN devices; configuring iSCSI connectivity; managing and troubleshooting clusters


• Remote Desktop Services - Experience supporting and troubleshooting RDS, RemoteApp and Citrix environments (on-prem and cloud)


• Networking - Network troubleshooting at 3rd line; supporting Palo Alto, Sophos, FortiNet, Draytek, Juniper, Cisco firewalls


• Endpoint Support - Experience with Windows desktop, application, tablet and mobile device support


• Soft Skills - Effective communication; methodical approach to diagnosis and documentation; independent research; organisation and prioritisation; full clean UK driving license


Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven't made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our other benefits include:

• Base salary of £44,000-£48,000 per annum depending on skills and knowledge


• Hybrid working


• Flexible working to suit your work life fit


• 25 days holidays per annum + public holidays + the ability to purchase 10 more


• Your birthday off (Obviously!)


• £2000 Referral Scheme Bonus - if you know any other techies that want to join us


• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)


• Fully funded training and accreditations to expand your skillset


• Two paid charity volunteering days per year


• Discounted Broadband (Necessity)


• Life insurance


• Private Health Insurance with AXA Health


• Quarterly team social fund


• Cycle to Work scheme


• Gear up with the latest tech toys through our partnership with Currys Cruise around in an eco-friendly electric car with our EV Scheme


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  We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.
  
  Agencies/Recruiters Please Note:
  
  To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs.
  
  We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team.
  
  Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding!