Sampling Services Team Leader

As a credible member of the Quality Policy and Compliance team, you will:

• Provide a trusted, high quality service to customers, regulators and other external stakeholders, supporting the organisations vision to 'earn the trust of our customers every day'.


• Ensure that sampling and analysis are carried out independently to meet the requirements of ISO/IEC 17025 and that the company's statutory and regulatory responsibilities with regard to drinking water and wastewater are met and the regulatory risk to the business is managed effectively.


Key tasks and responsibilities:


• Be responsible for the collection of all regulatory and non-regulatory sampling programmes to ensure they are collected, stored and transported in accordance with legislation and codes of practice, monitoring compliance with the programme and rescheduling where necessary.


• To line manage the day-to-day activity of the compliance sampling technicians in accordance with all current HR policies prioritising sample requests understanding regulatory requirements, customer expectations, business reputation and cost.


• Support the business in maintaining ISO 17025 (DWTS/MCERTS) for sampling.


• Have an expert knowledge and understanding of the Drinking Water Quality Regulations in relation to the potable sampling programme and the OSM Operational Rules and Specification for Self-monitoring in relation to wastewater sampling.


• Be a primary point of contact regarding sampling enquiries from both within and outside DCWW.


• Be responsible for administering purchasing for the regional sampling team, raising purchasing requests, tracking delivery and completing the goods receipt process utilising the DCWW SRM system.


• Lead the Regional QC Action Process, identifying and investigating non-conformances, developing and implementing corrective actions to address.


• Provide expert support to process scientists and the laboratory regarding sampling activity.


• Liaise with members of the public to arrange sampling appointments.


• To ensure procedures and activities comply with all H&S legislation and DCWW Health &Safety policy in maintaining a safe working environment.


• Understand the importance of maintaining compliance and the costs/risks associated with the failure to meet regulatory standards.
  
  Technical background: Qualified to degree level (equivalent relevant experience may be considered as an alternative to formal qualifications)


• Minimum 3 Years experience in comparable water quality, scientific or regulatory role.


• Chartered Technician (or working towards)


• An expert knowledge and understanding of the Water Quality Regulations and associated guidance (in relation to sampling)


• Have the ability to develop positive working relationships and to be seen as a highly credible representative of the business.


• Knowledge and relevant experience of the water industry with a focus on water quality.


• Must be able to demonstrate attention to detail


• Be IT literate and have excellent written and verbal communication skills.


• An ability to ensure effective day to day delivery of services.


• Full Driving Licence. Ability to travel as job requires


Good to know

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.


• Flexible Working -between home & office, Mon-Fri


• Requirement to cover standby 1 week in 6, As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:



• Variable pay schemes ((your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)


• Option to buy additional annual leave up to 5 days per year


• Enhanced employer pension contributions - Up to 11% employer contributions


• Enhanced family friendly policies


• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes


• Reduction on gym memberships and high street shopping


• Cycle to work scheme


• Free on-site parking at all our sites


• Discount off all Welsh Water visitor attraction centres and gift shops


• Car-leasing scheme


• Health CashBack scheme


• An employee assistance programme for employees and their immediate family


Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.