Salesforce Business Analyst

We're searching for a skilled Salesforce Business Analyst to play a pivotal role in ensuring the successful implementation and ongoing optimisation of Salesforce solutions at UniHomes. You will partner closely with stakeholders and our internal CRM team to uncover their challenges and translate them into effective Salesforce solutions that deliver real-world improvements.

You'll also play a key role in triaging and resolving day-to-day Salesforce system issues, keeping users on top of their game. This role allows you to leverage your analytical skills to gather, analyze, and document project requirements with exceptional precision.

Your expertise in Salesforce functionalities will be instrumental in implementing solutions that streamline workflows and boost efficiency. As a bridge between business and IT, you'll foster clear communication and collaboration, ensuring everyone is on the same page.,

• Manage day-to-day tickets related to Salesforce systems, including troubleshooting, issue resolution, and user support.


• Gather and analyse business requirements from stakeholders, translating them into detailed functional specifications and user stories.


• Work closely with cross-functional teams to understand business processes and identify opportunities for improvement through Salesforce enhancements.


• Collaborate with Salesforce administrators and developers to design, configure, and customise Salesforce solutions to meet business needs.


• Conduct stakeholder meetings, workshops, and presentations to gather requirements, communicate project status, and facilitate decision-making.


• Create and maintain comprehensive documentation, including process flows, system diagrams, and training materials.


• Assist in the testing and quality assurance of Salesforce configurations and customizations to ensure they meet defined requirements.


• Stay current with Salesforce best practices, new features, and updates, and make recommendations for their implementation.


• Provide training and support to end users to ensure successful adoption and utilisation of Salesforce systems.


• Participate in ongoing Salesforce certifications and professional development activities to maintain expertise and knowledge in the platform.
  
  Do you have a passion for Salesforce and a knack for streamlining processes? Do you excel at transforming business needs into actionable solutions? If so, we have an exciting new role at UniHomes that you will not want to miss., Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience.


• Minimum of 3 years of hands-on experience working as Salesforce Administrator, Salesforce Developer, Salesforce Consultant or Salesforce Business Analyst.


• Proven ability to gather, analyse, and document business requirements, user stories, and functional specifications.


• Experience working in Agile/Scrum methodologies and tools such as Jira.


• Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.


• Solid analytical and problem-solving skills, with a keen attention to detail.


• Strong organisational skills and ability to manage multiple priorities and deadlines effectively.


• Salesforce Administrator or Salesforce Business Analyst certification(s) is preferable but not required.
  
  UniHomes has been named the fastest-growing technology company in Yorkshire and the Northeast in the 2023 Deloitte UK Technology Fast 50. We are also incredibly proud to have been officially certified as a Great Place to Work® (GPTW®).


Our industry-leading property search portal and utility management service enables our established and ever-increasing network of letting agent partners, to offer hassle-free all-inclusive accommodation to our growing and strong community of university students, who are actively seeking their perfect shared house. We are taking the market by storm, currently in 47 university cities and towns across the UK, and we have huge ambitions for 2024.

Founded by three Sheffield property entrepreneurs in 2015, we have experienced remarkable growth and now have a team of almost one hundred at our Sheffield City Centre office. With recent minority investment from LDC we are scaling up our teams ready to conquer new horizons. There couldn't be a more exciting time to join us.

We are a team driven and united by our core values:

• Lead the Way


• In it Together
  
  Salary: £45,000 - £50,000, With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living

Wage employer - all our employees earn a fair living wage above the government minimum wage.

Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events.