Retail Store Manager

The post-holder will manage a busy charity store,. The post holder is expected to achieve challenging sales targets, help recruit and effectively manage a team of volunteers and placements, promote local awareness of the charity, promote customer service excellence and maintain high standards throughout the store at all times.

PRINCIPAL AREAS OF RESPONSIBILITY
1. Stock donations and processing

1.1. To be responsible for generating sufficient stock donations through pro-active and positive relationships with the local community and businesses.

1.2. To oversee all aspects of the stock handling process, ensuring that all team members maintain high stock standards and process the targeted amount of good quality donated stock.

1.3. To maintain excellent display and merchandising standards at all times.

1.4. To manage and implement effective and competitive pricing in store, within the guidelines provided.

1.5. To ensure City Hospice branding guidelines are adhered to, ensuring that only officially issued 'Point of Sale' devices are displayed within the shop and in the shop window and instore.

1.6. To limit the amount of shop wastage wherever possible, ensuring unused or recycled products are disposed of through the officially designated channels.

2. Volunteers

2.1. Make contact and maintain professional relationships with City Hospice Volunteer Team and external agencies as necessary to help support the recruitment of volunteers and other unpaid staff.

2.2. To help create a positive and fulfilling environment for all team members.

2.3. To recruit, train and manage volunteers - ensuring that they are competent to carry out the duties required of them.

2.4. To provide regular and meaningful feedback to volunteers, ensuring that performance issues are addressed at an early stage - providing support and a positive framework to help volunteers improve performance. Provide positive feedback and recognition for performance achievement.

2.5. To regulate a rota, ensuring that sufficient cover is available, ensuring that leave is planned effectively across the whole calendar year.

3. Security & Health/Safety

3.1. To adhere to the Procedure Manual at all times, ensuring that the till reconciliation and banking is completed each day, reporting any issues to line management immediately and taking any resultant action as necessary.

3.2. Preparation and submission of necessary paperwork, meeting stated deadlines.

3.3. To undertake daily health & safety checks, as directed and to be the primary first aid contact within the shop.

3.4. To manage within the guidelines of all City Hospice policies and procedures.

3.5. To be responsible for key holding and banking.

4. Additional Items

4.1 To attend meetings and training sessions as requested.
4.2 On occasions to work above contracted hours, for example to cover absence for sickness or holidays.
4.3 Travel to other shops and City Hospice facilities as and when required.
4.4 To fulfil mutually agreed additional duties when necessary
4.5 Make decisions within clearly defined and agreed delegated authority

5. Training
5.1 Participate in any statutory and mandatory training in line with City Hospice policy

5.2 Take part in the Individual Performance Review process