REMOTE Customer Service Advisor (Weekends only)

Reporting to the customer service manager you will be dealing with inbound calls, emails and live chats from customers across a range of different products and service from home.

Working Hours

12pm-8pm Saturday - Sunday remotely. The successful candidate must complete in office training for 2 weeks and then when required between 9am-5pm. Office is based in Northampton NN4 8HP., · Answer inbound customer calls

· Assisting customers who log on to our web Live Chat

· Resolving customer complaints

· Assisting customer queries on product ranges

· Checking results have been issued to customers, and resending where applicable

· Customer Service is all completed with FreshDesk for increased efficiency

· Ensuring customer records are kept up to date

This innovative and exciting health and wellbeing business is ready to take the "at home health testing" market by storm. If you have a desire to succeed and develop your career this is the perfect opportunity.

This role is all about Attitude and Great Customer Service and a want to be a part of something special., · Good attention to detail, and ability to multi-task

· A good telephone manner

· Accuracy and speed of typing

· Ability to use word, excel

· Ability to learn new systems quickly

· Ability to work under own initiative

· Discretion and client confidentiality,

• customer service: 2 years (required)
  
  Additional leave


• Company pension


• Employee discount


• Health & wellbeing programme


• Work from home


Schedule:

• Weekends only