Patient Services Team Lead

To enable the effective and efficient day-to-day operation of the Practice and patient-facing services whilst ensuring the systems, support, and facilities to deliver these services are available.

Duties include:

• Induction and training to agreed standards of all reception staff.


• Leading the reception team to deliver a high level of customer service.


• Monitor digital platform submissions.


• Reporting and monitoring of staff sickness levels.


• Planning, creation, and maintenance of rotas for Reception staff.


• Regularly review, update and issue Reception protocols and policies as required.


• Hold regular quality reviews of staff performance.


• Organise additional clinics as required e.g., flu clinics and co-ordinate staffing.


• Work with Patient Services Manager to review and update Practice information, posters, and website.


• Ensuring appointments are booked appropriately and discussing with team members any issues or training needs.


• Maintain a clear understanding of telephone systems, answering messages and Out of Hours Services., Please ensure you have your Right to Work documentation available at interview We will require you to produce the original documentation prior to your start date.


Shortlisting

We anticipate that shortlisting will commence one week after the advert has closed and will advise of interview arrangements if successful, however this timeline is dependent on the number of applications.

Equality, Diversity & Inclusion

We value diversity and we're committed to creating a diverse and inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds, ethnicities, and cultures and believe that a diverse workforce will help us to care for and support our patients and employees better. Unfortunately, we are unable to recruit anyone below the age of 18 yrs. so that we can protect young people from health & safety and safeguarding risks.

Equal Opportunities

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions that do not discriminate, whether consciously or unconsciously and follow recognised industry best practice.

Do you have excellent customer service skills?

Do you thrive in a busy, fast paced environment?

Are you an organized person with great attention to detail?, We are looking for somebody with.

• Excellent interpersonal, verbal, and written communication skills.


• The ability to use their own initiative.


• The ability to work as part of an integrated and multi-skilled team.


• Good telephone manner, even when under pressure., Do you have the right to work in the UK? (Yes/No) - If you answered Yes you must be able to provide sufficient evidence upon interview.


• Do you have excellent customer service skills?


• Are you friendly and approachable?
  
  LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest 'true' partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.


Living and breathing our values at Lakeside Healthcare

Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team

Lakeside Stamford is a friendly surgery run by doctors, nurses and associated staff who know their patients and care deeply about the quality of health provided to our community. We build upon this by investing in people, facilities, and equipment to provide services that are more accessible, more convenient and more diverse within the local community.

What we offer you (Benefits)

• Generous holidays (additional long service entitlements).


• NHS pension and long service recognition.


• NHS Discounts (Blue Light Card).


• Career opportunities.


• Role specific training and ongoing development.


• Great team environment.


Interview process

Please apply with a CV and a cover letter - Please upload your CV as a pdf and include your personal email address in your cover letter.

Our interview process will aim to meet you in person however some interviews may be carried out virtually., Job Types: Full-time, Permanent

Pay: £26,612.48 per year

Benefits:

• Free parking


• On-site parking


• Store discount