Owner Experience Executive

Responding to our Guests on a diverse range of issues, you will man multiple communication channels to ensure quick resolve between Guests and Owners, and ensuring the perfect holiday experience for all parties.

Reporting into Owner Experience Team Manager, a typical day will see you:

Responding to a holidaymaker and owner queries through multiple communication channels within agreed service level targets
Ensuring issues are brought to a resolution that satisfies both our holidaymakers and our owners.
Maintaining thorough and detailed written records of all issues, whether that be on the booking profile or the owner profile.
Proactively monitoring and working with owners to improve property performance.
Escalating any urgent/ high-priority issues where appropriate to senior leadership.
Managing lost property from our departed guests
Providing support to owners to help them ensure that their property is compliant with health and safety regulation.
Responding to guest feedback and working with owners to ensure our NPS continues to grow.
Working closely with housekeeping and maintenance teams (in brands where we have property services) to ensure that communication is efficient, and we deliver a world class experience for our holidaymakers and owners.
Being a keyholder for our Regional Brand offices, ensuring our work environments are maintained in line with health and safety regulations.
Supporting our QA's from time-to-time by completing thorough property checks to keep our properties in tip top shape all year around.

Paying a salary of £22,308 / 37.5 hours per week / Monday to Saturday (with two days off in the week)
- Plus access to our annual STIP scheme up to 10% of your salary
- 33 days annual leave including bank holidays
- Plus an additional day off for your Birthday
- Plus an additional two volunteering days per year