Office Administrator & Customer Support Representative

If so, then you arejust the kind of person we are looking for to join our team at Zerorez Watford! This position will be working full time on site with no plans for remote work.

What are the duties of a Zerorez Office Administrator?

· Co-ordinate activities throughout the company to ensure efficiency and maintain compliance with company policy.

· Manage agendas, travel plans, and appointments for upper management.

· Manage emails, letters, packages, phone calls and other forms of correspondence.

· Support bookkeeping and budgeting procedures for the company.

· Create and update databases and records.

· Track and replace office supplies.

· Submit reports and prepare proposals and presentations when required.

· Other administrative duties as assigned by the Business Manager.

And for us, a great Customer Service Representative (CSR) can…

· Communicate effectively with customers and fellow employees using various methods of technology.

· Sell appointments over the phone.

· Field calls, emails and text messages from customers to deal with appointments, re-schedules and cancellations.

· Follow up on online inquiries and missed sale opportunities, as well as making annual customer courtesy calls.

· Educate customers on the full suite of Zerorez's products and processes.

· Deal with customers' concerns and feedback.

· An upbeat, friendly personality.

· Familiarity and proficiency with Microsoft Office products, as well as Google products such as Chrome and Gmail.

· Strong phone and verbal communication skills.

· Previous experience in a customer support role would be an advantage.

· Ability to manage a multi-line phone system, with previous call center experience preferred.

· Ability to multitask and handle high-stress situations.

· Ability to adapt to change quickly.

· Ideally, familiarity with the Watford area.

· Sales experience preferred.

· Must have reliable transportation.

Zerorez is the revolutionary carpet cleaning services franchise that is changing the way homeowners and property managers think about clean carpets. We clean using our patented Zr Water® - a water based, non-toxic cleaning agent that leaves no soil-attracting residue behind. Zr Water® removes embedded dirt, reduces carpet drying time, and makes spots much less likely to reappear.

We understand the true nature of customer loyalty and strive to make each appointment an experience that is unsurpassed in the service industry. Is customer service dead? We don't think so! We believe our customers deserve to be treated like family - from first answering the phone to the team at your doorstep - and at Zerorez we all share the same passion to make our customers happy. Our guarantee is much more than a service warranty; it is our commitment to WOW customers.

• Amazing, genuine opportunities for real career progression.


• Excellent training programmes.


• Staff incentives and reward scheme.


• A product you can genuinely be proud of.