Lead UX Consultant

You MUST be based in the UK, ideally within regular commuting distance of our Hertford office, Fluency in English, both written and spoken, is essential.
You MUST have a VISA or work permit already
You MUST NOT apply through a recruitment consultant as your application will be disregarded
NO RECRUITERS PLEASE

Must-have skills and experience:

Minimum of 5 years' agency experience, you'll currently be in a senior UX design/ consultancy role and looking for your next step up
Exceptional UX design craft paired with a strategic, consultative mindset
Passionate about all things UX, and keen to share that passion in order to inspire the team - mentoring, coaching and leading them to reach their full potential
Deep practical experience of planning, conducting, analysing and presenting back of quantitative and qualitative research studies
Solid proficiency of analysing and interpreting data (e.g. GA4, Hotjar) and experience of conversion rate optimisation approaches and tools
Significant experience creating UX/ CX deliverables such as wireframes, prototypes, journey/ experience maps, user flows, personas, information architecture etc.
Experienced creating user stories and product backlogs
The ability to turn insights into strategic recommendations, and help join the dots for clients through compelling narratives and storytelling
Strong experience of designing and working with complex, global design systems, with a deep proficiency in Figma prototyping and testing
Good understanding of Web Content Accessibility Guidelines best practices
Experience of designing and facilitating workshops
Solid experience of designing native mobile apps (iOS and Android) and with a strong understanding of native mobile app design best practices
Good commercial awareness, helping ensure work is delivered on time within budget
A good understanding of creative and emerging technologies and how they can be applied to innovative and immersive experiences
An exceptional communicator with the ability to explain complex concepts in plain English to people from other disciplines and backgrounds

Proven evidence/experience of:
Collaboration and teamwork, especially across multi-disciplinary, diverse teams
Being open to a range of opinions and able to see problems or situations from a variety of perspectives
Curious, open and with an eagerness to grow and learn from those around you, and having a clear understanding of your strengths and weaknesses
Being comfortable with ambiguity and uncertainty

Nice-to-have experience:
Ideally experience of working within GDS guidelines with a good knowledge of Government Digital Service standards and inclusive, accessible design for public sector clients
Ideally some experience of UX content design and content testing
Experience of working with with Flutter for cross-platform app design
Line management experience including personal development planning, performance management, coaching and mentoring

We are embarking on a phase of significant internal positive change at Zoocha, building out new creative, strategic and experience capabilities to complement our industry-leading Drupal design and build offering. We are looking for seasoned UX/CX and strategy practitioners to join the team and help us realise our vision and shape the future of experience design at a vibrant, growing agency.

As Lead UX Consultant, you'll be instrumental in bringing our evolved strategy and experience proposition to life - inspiring and leading our internal team, and exciting and engaging our clients through beautiful, accessible and useful digital products and services that enrich lives and bring about positive, measurable change.

About Zoocha
Founded in 2009, Zoocha is a leading Drupal specialist digital agency based in the UK, with offices in Spain and Brazil. With a team of over 80 passionate thinkers, makers and doers working across a range of disciplines including UX, strategy, design, development, hosting, project management and support.
We're a friendly, lively and fast-paced place to work, with regular team nights out and a wide range of social events on offer across our three offices - and we're a certified Great Place to Work, too.Our commitment to environmental sustainability sits at the heart of Zoocha's products and business processes.

Your remit
As a senior member of our multidisciplinary Experience team, you will help lead Zoocha's strategic experience design work and UX consultancy offering.

You'll play a key role in helping discover, define and design experiences,
ensuring our output is grounded in research, data and insights, and delivers ongoing value to our clients and their audiences.

As well as working alongside other UX practitioners, you'll also work very closely with our creative and UI design team, feeding into the strategy and design of a wide range of audience-centred digital products, services and experiences, from websites to native mobile apps and global design systems.

Expectations