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IT & Telecoms Service Desk Analyst

Just Mortgages

IT & Telecoms Service Desk Analyst

£22308

Just Mortgages, Lexden, Colchester

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 1 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: deaef467a40d4904b859a0b32e946fc1

Full Job Description

  • 1^st line support answering up to 40+ technical supports calls daily, delivering pro-active support across the group.

  • Investigating and troubleshooting both IT technical problems and Telecommunications faults.

  • Logging of all calls within our SysAid ticket management software and using the system to provide accurate classification of incidents and requests.

  • Recording solutions within our incident management system and maximising the effectiveness of the system and IT support function

  • Management and Ownership of internally escalated support tickets within SysAid to 2nd line support, Infrastructure and external referrals.

  • Working within given SLA's maintaining a good quality of service across the group.

  • Assisting staff using remote support software to diagnose and fix all IT related issues. Providing desktop support to all group services departments.

  • Management of Active Directory user accounts, Customer Focus - Respond promptly to customer requests for information and/or assistance, confirm/clarify understanding of customer requests/issues and seek for advice when appropriate.

  • Innovates for Success - Helps implement new ideas and solutions and make suggestions voluntarily.

  • Delivers Results - Demonstrate a clear focus on quality and speed of response.

  • GDPR - Understanding of best practices and competence in line with current guidelines.

    Are you looking for a challenging role where you can provide exceptional customer service and utilize your technical skills?


    • Join our dynamic and growing team as an IT Service Desk Analyst! We are seeking individuals who are passionate about providing top-notch support to our branch network users.

    If you can work well under pressure, have strong communication & problem solving skills, APPLY now and become a valued member of the team!,
  • Good working knowledge of desktop/laptop/mobile / Telephony systems :

  • Desktop/Laptop O/S: Windows 7 & 10, MAC OSX

  • Mobile OS: Apple iOS, Android, Windows Mobile

  • Telephony Systems - Cisco / Redbox / Tim

  • All Microsoft Office 2010/2013/2016 applications.

  • Desktop/desk phone / laptop hardware, printers and MFD troubleshooting and diagnostics.

  • Preferable Windows 2008/2012 Active directory and group policy knowledge.

  • Knowledge of IT Service Desk and call logging environment or IT NVQ, Comp-TIA, MCDST, SDA or equivalent qualifications would be an advantage.

  • Effective Communication - Communicate relevant information effectively.

  • Commerciality & Technicality - Demonstrate a good level of technical and professional skills in job-related areas.

  • Bring out the best in people - Support coaching activities in order to improve performance and maximise.

  • Team Worker - Contribute ideas and share information within and across work groups., Excellent customer service skills

  • Flexible approach to working hours.

  • Offers a 5 star service

    When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provide to our internal and external customers.