IT Support Technician

As an IT Support technician, you will troubleshoot a wide range of issues. These will include Active Directory, Exchange, Windows Desktops, Server OS, MS Office 365, Hardware: Printers, Monitors, etc, Networking: VoIP, Wi-Fi. In addition to this you will be responsible for the following:

• Carrying out equipment installs and training.


• Respond to incoming support requests via phone, email, or ticketing system in a timely manner.


• Managing systems and investigating / responding to technical issues.


• Installation, troubleshooting, configuration, and support of a range of technologies.


• Liaising with 3rd party customers and suppliers.


• Document all support interactions and resolutions accurately in our ticketing system.


• Escalate complex issues to the appropriate support teams when necessary.
  
  You will ideally have some experience / knowledge working with:


• Windows Desktop and Server OS


• Microsoft Office 365


• Active Directory / MS Exchange


• Basic understanding of networks


• Understanding of VoIP technologies


Excellent troubleshooting and communication skills,
• A-Level or equivalent (preferred), Technical support: 1 year (preferred)


• Customer service: 1 year (preferred)
  
  Established in 2009 A Shade Greener Limited was formed to make the world a shade greener by providing green energy systems in the way of solar panel systems and bio-mass boilers.


Fast forward to now and A Shade Greener Limited has installed over 70,000 domestic solar panel systems and over 1000 bio-mass boilers throughout the UK delivering over 1 billion kWh of green electricity and counting.