IT Support Officer (2nd Line)

The post holder will be responsible for the day to day second line resolution of incidents and Service Requests that come in via the Service Desk.

Provide hands on technical support via face to face, remote access and phone supporting Trust employees and 3rd party users.

Configuration, deployment, repair and maintenance of desktop PC's, Laptops, tablets, iPads, iPhones and android phones

Updating the incident and request tickets within the Service Desk Logging tool.

Documentation of procedures

Project work as required.

Compliance with operational processes (Incident Management, Request Management, Major Incident Management)

Network configuration as required including port patching and fault diagnosis.

Travel - You will be required to travel between our other Trust Sites as well as our satellite sites.

We have an exciting opportunity for an experienced IT Support Technician to join a busy skilled team, you will need to have skills and knowledge to enable you to hit the ground running.

As a valuable member of the Digital Transformation department, you will have the opportunity to be an active participant of substantial changes to the Trusts business process through project implementation such as deployment of Windows 11, Unified Communications and Electronic Patient Records.

Candidates must have proven technical support experience and have relevant experience in an IT support role or equivalent. You must be able to actively participate in the out of hours On Call Rota.

Knowledge of IT Applications such as Windows 10, Microsoft Office, general desktop applications and operation. Thorough specialist working knowledge of IT Hardware fault analysis, diagnostics and resolution including experience of supporting mobile devices.

Candidates must have a strong customer focused approach, great customer communication and interpersonal skills as well as having experience of dealing with customers over the telephone or in person with an ability to work under pressure.

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop, Belongand Thrive, Here.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.