IT Support Engineer

Here at Group 1 Automotive we are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you're as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey.

As an IT Support Engineer at Group 1 Automotive you will be welcomed into a friendly team and have the opportunity to work with an exciting brand.

What you will be doing?

Respond to tickets raised on the Group IT Ticketing system and IT Support Telephone Line in a timely fashion, updating notes with all relevant information and when resolved, closing a full and descriptive resolution.

Support group M365 platform and applications in line with user support, administration, and enhance business development.

Supporting bespoke automotive software and applications.

Triage UK infrastructure related support issues, collecting relevant information and carrying out initial testing. Liaise with Infrastructure team to work towards a resolution.

Assist the Infrastructure Team in diagnosing site network issues.

Support the effective operation of the group telephony platform and all related

Assist with the setup and onboarding of new starters joining the group.

Liaising with external and brand support partners.

Ordering replacement equipment from suppliers.

Experience in Windows 10/11 Desktop operating system.

Google Enterprise/Chromebooks.

An understanding of Microsoft cloud based products - Office 365 and Azure in particular.

Knowledge of Network infrastructure, WIFI, Network Switching, VLANs & Routing.

Knowledge of Fortinet Firewalls & security products would be advantageous.

Experience of great customer service practices.

Prior Automotive experience is highly desired.

Oral and written communication skills

Problem-solving

Team interaction

Attention to detail

Group 1 Automotive is part of a well-established and growing within the UK, with a wide representation of brands across America too. We primarily operate in the East and South East of England, representing brands across a range of dealerships and employing over 3,000 colleagues that are dedicated to providing exceptional customer service.

We recognise that a successful business is built around the quality and contentment of its people. As such, we are committed to providing fantastic career opportunities, state of the art resources, comprehensive training, competitive earnings packages and a wide variety of benefits and provisions to ensure our teams receive the utmost support, both professionally and personally.
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There are many great reasons to join the Group 1 Automotive team, including the following industry-leading benefits package:

Competitive salary

Accelerated training pathways & career progression

State of the art facilities with modern automotive technology

Part time and term time flexible working available

Family friendly benefits such as enhanced Paternity & Maternity leave

Long Service holiday rewards that increase with your length of service

Paid day off for your birthday

Plus, much more!!

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.