IT Support Apprenticeship

Our organisation is embarking on an exciting journey of growth and development, with expansion plans set to significantly increase our student population in the coming years. As we prepare to accommodate the needs of our expanding community, we recognise the vital role that technology plays in modern education. To support our vision and ensure seamless integration of technology into our academic environment, we are seeking a dedicated and enthusiastic IT apprentice to join our team. Top of Form

In this role, you'll work towards your level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide users with professional first-line, face-to-face and remote hardware/software support whilst utilising FreshService to record issues and document resolutions.



• Assist the ICT Technicians in various maintenance tasks, including any repairs, upgrades, scripts and more, as directed.



• Showcase an ongoing engagement with your Skills Coach and complete Apprenticeship learning and development tasks to meet deadlines required to ensure successful completion of the qualification.



• Help install and configure new hardware and software while ensuring monitoring usage as required.



• Occasionally assist and provide training and support to staff across the Trust, including in-classroom support when required.



• Occasionally assist with the general administration of the Trusts and Schools Systems, including emails, backups and the relevant security.



• Assist with maintaining records, such as work logs, inventories and stock taking.


Full training and support will be provided by your workplace mentor and from the Baltic team.


• Emotional resilience in working with challenging behaviours



• Appropriate attitudes to the use of authority and maintaining discipline.



• Able to give clear and concise guidance to others



• Able to keep accurate records



• Literacy skills to read and understand technical language and instructions



• Ability to follow verbal and written instructions.



• A grade 5/C at GCSE in English and Grade 4/C in Maths is required for this role, You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
  
  £13,104.24 per annum


• Working hours 8AM - 4:30PM


• Early finish Fridays 4PM