IT Support Analyst
Optionbox Ltd
IT Support Analyst
£25000
Optionbox Ltd, Gildersome, Leeds
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 2 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 44bbbeb847794c31854ff56dcce805b0
Full Job Description
We are looking for a determined self-starter to join our growing business based in Gildersome, Leeds.
We offer a variety of services and products to our customers, from telephone systems and IT solutions to security and access control. We are looking for a well-rounded individual with experience supporting customers with all of the above.
As well as on-the-job training and development, we offer full training to all our team members in all the tech solutions we offer to our customers.
Duties you'll perform
This is a varied and fulfilling role, which will include telephone-based support and on-site assistance for our valued customers where required.
- Support with all services offered by Optionbox, including telephony, IT, and security and access control.
- Answering calls and logging tickets on our helpdesk.
- Managing tickets to ensure we meet SLA and offer a professional service to our customers.
- Telephone and on-site assistance for customers requiring support.
- Administrative tasks such as updating tickets, assigning duties to the correct department, and updating workflow documentation.
UK driving licence., [Beneficial] Experience using and managing telephone systems such as Horizon and Wildix. - Experience using Microsoft 365, Azure, and Exchange.
- Knowledge of IT security products.
- [Beneficial] IT networking experience.
- Problem solving skills., IT support: 2 years (preferred)
- service desk: 1 year (preferred)