IT Support Analyst

We are looking for a determined self-starter to join our growing business based in Gildersome, Leeds.

We offer a variety of services and products to our customers, from telephone systems and IT solutions to security and access control. We are looking for a well-rounded individual with experience supporting customers with all of the above.

As well as on-the-job training and development, we offer full training to all our team members in all the tech solutions we offer to our customers.

Duties you'll perform

This is a varied and fulfilling role, which will include telephone-based support and on-site assistance for our valued customers where required.

• Support with all services offered by Optionbox, including telephony, IT, and security and access control.


• Answering calls and logging tickets on our helpdesk.


• Managing tickets to ensure we meet SLA and offer a professional service to our customers.


• Telephone and on-site assistance for customers requiring support.


• Administrative tasks such as updating tickets, assigning duties to the correct department, and updating workflow documentation.
  
  UK driving licence., [Beneficial] Experience using and managing telephone systems such as Horizon and Wildix.


• Experience using Microsoft 365, Azure, and Exchange.


• Knowledge of IT security products.


• [Beneficial] IT networking experience.


• Problem solving skills., IT support: 2 years (preferred)


• service desk: 1 year (preferred)