ICT Portfolio and Capacity Manager

We are looking for a proactive and highly motivated individual to lead on developing and embedding our ITILv4 Portfolio Management and Capacity Management practices.

You will be working with all areas of ICT to gather key information about Digital Services to build the portfolio and also capacity metrics to inform strategic planning.

It is our priority to follow best practices and adopt the ITIL framework within our department and this role will be essential for advancing our capabilities further.

Main duties of the job

The primary responsibilities of the role are to take full ownership of the ICT Portfolio and Capacity Management practices.

This includes defining the practices and ensuring that they are fully embedded within all relevant aspects of the department and operating effectively.

The primary objective of the portfolio practice is to ensure that a portfolio of all digital services is accurate and presented to both end users and ICT staff in an appropriate and usable format.

The primary objective of the capacity practice is to ensure that all digital services within the portfolio have agreed capacity limits set which are measured regularly. This data and trending analysis is then presented to stakeholders to inform service strategies.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.