Helpdesk Technician

As an IT & Communications Engineer, you will play a crucial role in ensuring the smooth operation of our client's technology infrastructure. You will work closely with other team members, respond to support requests, and contribute to project initiatives at client sites.

Responsibilities:

Helpdesk Support:

Respond promptly to client inquiries via phone, email, or in-person.

Diagnose and troubleshoot hardware, software, and network issues.

Escalate complex problems to senior technicians or relevant teams.

Maintain accurate records of incidents and resolutions.

Team Collaboration:

Collaborate with the rest of the Technical Support team to resolve technical challenges.

Participate in team meetings, knowledge sharing sessions, and training.

Contribute to the development of best practices and standard operating procedures.

Client Site Project Work:

Assist in deploying and configuring hardware and software solutions at client locations.

Conduct system upgrades, installations, and migrations.

Provide on-site support during project implementations.

Ensure client satisfaction by delivering high-quality service.

Documentation:

Create and update technical documentation, including user manuals and troubleshooting guides.

Maintain an inventory of hardware, software licenses, and peripherals.

Security and Compliance:

Adhere to security protocols and policies.

Assist in maintaining compliance with industry standards (e.g., GDPR).

• GCSE or equivalent (preferred), Technical support: 2 years (required)


• Customer service: 2 years (preferred)
  
  Hybrid working opportunities.


Staff Benefits Scheme.

Staff Pension Scheme.

Cycle to work scheme.

A starting annual holiday allowance of 20 days increasing to 25 days.

Job Type: Full-time

Pay: From £25,000.00 per year

Benefits:

• Company events


• Company pension


• Cycle to work scheme


• Employee discount


• Employee mentoring programme


• Free parking


• Health & wellbeing programme


• Life insurance


• On-site parking


• Referral programme


• Work from home


Schedule:

• Monday to Friday


Supplemental pay types:

• Performance bonus