Helpdesk Engineer Co-Ordinator / Client Liason

We are currently seeking a skilled and motivated Helpdesk Engineer Coordinator to join our team. As a Helpdesk Engineer Coordinator, you will play a crucial role in ensuring the smooth operation of our helpdesk team and the timely resolution of customer issues. You will be responsible for coordinating incoming requests, assigning tasks to team members, and maintaining documentation to ensure that all issues are resolved efficiently and effectively. Additionally, you will provide support to both internal and external stakeholders and help drive continuous improvement initiatives to enhance our service delivery.

Responsibilities

• Coordinate incoming helpdesk requests and assign tasks to team members



• Monitor helpdesk system and ensure timely resolution of issues



• Programme skilled labour technician to carry out repair



• Monitor orders through to successful completion



• Ordering of specialist parts



• Updating of internal and external client databases



• Provide support and assistance to both internal and external clients



• Collaborate and escalate unresolved problems as needed



• Assist in the implementation of helpdesk software and procedures to improve efficiency and customer satisfaction
  
  Previous experience in a helpdesk or technical support role would be advantageous



• Strong communication and interpersonal skills



• Excellent organizational and time management abilities



• Ability to prioritize tasks and work effectively under pressure



• Proficiency in helpdesk software and email systems
  
  3.0 out of 5

Bedwas
£28,000 a year - Full-time