Hardware Engineer

We're looking for an experienced Hardware Engineer to join us! Working directly with our Senior Hardware Engineer, the Hardware Engineer will join a high performing and quality IT team. The role will be based at the head office (Bolton) carrying out IT Hardware break fix, configuration, setup, and deployment.

We require a hands-on engineer who can provide hardware-based break fix support across general IT hardware e.g. laptops, PC's, mobiles, printers, alongside managing the equipment, configuration, and re-deployment of the equipment to meet the business needs. The key focus will be on the support services of supplying hardware to our large estate of offices, schools, and care homes.

About the Role

This role is focused on promoting a positive health and safety culture through high quality training, service audit and robust monitoring. This role will cover multiple sites around the UK with the support of a wider quality compliance team and several contracted providers. You will work closely with our registered managers, headteachers and regional property teams.

Your duties will involve:

• Responsible for the Active Directory and Office 365 administration (New user creation & leaver management).


• Liaising with the business and service providers to manage new starters, requirements, and stock control.


• Daily recording of stock management.


• Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems.


• Providing hands on break fix and maintenance support across PC's, desktops, laptops, and printers.


• Support Build room & Service Desk colleagues to meet deadlines and manage workloads efficiently.


• Responsible for identifying, recommending, and amending inefficient work tasks and processes to improve efficiency.


• Hardware and software builds.


• Setting up workstations.


• Hands on packing and shipping hardware equipment.


• Desktop/laptop repairs to board level.


• Repair and configuration of laser printers.


• Configuration of mobile phones.


• Preparation of new starter kit.


• Identification and ordering of new parts.


• Operating system deployment (imaging and installation).
  
  Previous laptop and desktop repairs (essential)


• Imaging and configuration of hardware devices (essential)


• WDS and MDT deployment (preferred)


• Active Directory (essential)


• Microsoft 365 experience (preferred)


• Knowledge of MDM (preferred)


• Knowledge of ticketing system and how to prioritize tasks.


Experience and Skills:


• Minimum of 2 years of proven experience in a similar role within a technical support desk or MSP, supporting internal and/or external customers (essential)


• Accredited in relevant manufacturers hardware qualification (essential)


• Strong knowledge of Microsoft products desktop and server platforms (essential)


• Strong knowledge of working within an ITIL framework (essential)


• Good understanding of IT infrastructure (essential)


• Strong customer service skills (essential)


• A broad technical knowledge of PC's/peripherals and their architecture (essential)


• Service desk experience working tickets (essential)


• Strong working knowledge of current software packages and operating system (preferred)


• Holds a professional qualification (Microsoft MCP, MCSE, MCSA, CCNA etc) or an IT Degree or working towards one (preferred)


• Qualified in CompTIA A+ (preferred)


• Accredited in relevant manufacturers hardware qualification (preferred)
  
  Outcomes First Group is the leading provider of specialist education in the UK. We exist to give neurodivergent children and young people access to a great education that caters to their specific needs, abilities and aspirations.


There are three brands in our Outcomes First family: Acorn Education, Options Autism and Momenta Connect. Together, we educate, care for and support children, young people, and adults across the UK, empowering them to be happy and make their way in the world.

Our Vision
We believe that with a great education, every neurodivergent pupil can thrive and make their way in the world.

Our Mission
Every day we improve the lives of our pupils, their families, and local communities through a relentless focus on wellbeing and learning.

Our Promise
We are kind to ourselves and each other...We work together... and we make things happen.
Our Promise sits alongside our Vision and Mission. It describes the sort of people we are and our commitment to how we treat each other, work together, and behave.

It represents what's truly important to us as individuals and as a team. It is easily translatable into behaviours we all practice and experience every day. It's the golden thread that runs through every leader, team and individual.

Your wellbeing is very important to us, and we know that being able to choose the benefits that suit you and your family will support your wellbeing.

Whatever your role and wherever you're located, you'll love VISTA, our flexible benefits platform which lets you tailor your benefits package.

And when your circumstances change…no problem. You can flex, trade and add to your benefits package to suit your circumstances.

• 4 day working week (applicable after probation - rest day as agreed with your line manager - T&Cs apply)


• Holidays starting at 25 days per annum with options to buy an additional 5 days


• Critical illness cover and life assurance options


• Company Pension with options to increase your contributions


• Private medical and dental Insurance


• 100's of discount options valid in the UK and abroad


• Eco-Car Scheme


• "Your Wellbeing Matters"- access to a wide range of first-class mental health support services and physical health checks


• Career development opportunities


• Professional support networks and groups