General Manager
Minsteracres Retreat Centre
General Manager
£47000
Minsteracres Retreat Centre, Blackhill, County Durham
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: a107efb518054bfbbb71e33d988d6ac8
Full Job Description
- Responsibility for holding the integrity, ethos and values of Minsteracres in the spirit of the Congregation of the Passion.
- Ensure that everyone who visits, volunteers and works at Minsteracres benefit from a safe, high quality and rewarding experiences.
- Ensures the financial sustainability of Minsteracres.
- Contributes to the overall leadership of Minsteracres through the work of the Management Team., 1. Planning and Implementation
- Contribute to the planning of the annual retreat programme and use of Minsteracres by external groups.
- Take overall responsibility for the day to day management of Minsteracres.
- Review practices and implement improvements based on feedback from retreatants and external groups.
- Work with the Administrators to ensure that all bookings are dealt with smoothly and that all questions are responded to efficiently.
- Ensure that all external groups who use Minsteracres are compatible with the values and spirit of the place.
- Ensure the Minsteracres' website is current and kept up to date.
- Work with Marketing Committee to ensure an effective marketing strategy is implemented.
- Recruitment and induction of appropriately qualified staff and volunteers.
- Manage and supervise members of the leadership team as above to ensure that Minsteracres provides excellent service in all aspects of its work.
- Lead meetings of the Leadership Team ensuring that a record of meetings is maintained and follow-up action is recorded.
- Provide out of hours telephone contact as agreed and if required to be present in an emergency.
- Implement and manage all staff and volunteer policies and procedures in line with the charity's statutory and legal obligations.
- Manage and control day to day income and expenditure as outlined in the annual budget agreed by the Trustees and in line with all statutory and legal obligations.
- Provide regular and timely Management Reports as required by Trustees prior to each Board meeting.
- Manage and support fundraising initiatives as prioritised and agreed by the Fundraising Committee.
- Liaise with the charity's accountants to preparation the Trustees' annual report and accounts.
- Work with leadership team to ensure that risk assessments are in place and reviewed at least annually.
- Review the Health and Safety Policy annually and ensure all staff are aware of their health and safety responsibilities.
- Working with the Building and Estate Manager ensure that all equipment is serviced regularly, that an annual plan of work is agreed and implemented and that there is a list of trusted contractors with appropriate insurance to undertake more specialised work.
- Take the Safeguarding lead for staff and volunteers at Minsteracres ensuring that DBS checks are kept up to date and that everyone has been inducted on the Safeguarding Policy and Procedures. The Parish Priest is responsible for Safeguarding matters in the Passionist Community and Parish.
- Collaborate with the Passionist Community based at Minsteracres and the local parish in furthering the spirit of the Congregation of the Passion.
- Collaborate with third party organisations / partners based on site.
- Network with other groups and individuals in furthering the objectives of Minsteracres., This role will involve working 42 hours per week flexibly and will include occasional week-end work at busy times.
Qualifications You will be educated to at least degree level or an equivalent management qualification. Current CIPD certificates would be an advantage. - Exceptional customer service.
- A genuine affection and compassion for people from all backgrounds.
- Excellent numeracy skills.
- Excellent IT competency with MS Windows.
- Excellent organisational skills.
- Excellent attention to detail.
- Ability to work on own initiative.
- Experience of Health & Safety and Safeguarding responsibility.
- Own car and clean driving licence essential., A warm, enthusiastic and calm person with a genuine interest in people. You will have excellent interpersonal skills including negotiating, problem solving, team working and most importantly, a firm commitment to delivering exceptional customer care in a calm and unflustered way.
- Administrator
- Building and Estate Manager
- Catering Manager
- Housekeeping Supervisor
- Outreach Coordinator
- Volunteers
2. Manage and Support Staff
3. Finance
4. Health, Safety and Welfare
5. Other
Financial management experience essential.
Facilities management experience desirable.
Environmental or Estate management experience desirable.
Relevant Experience
You will have at least 5 years recent and relevant leadership experience in the voluntary sector or hospitality industry. Working experience in an ecumenical retreat centre or organisation with a similar ethos would be beneficial.
Skills and competencies
Minsteracres Retreat Centre is a Christian organisation. Whilst this post does not hold a Genuine Occupational Requirement for the post holder to be a committed Christian, they must empathise with the Christian and other faiths.
Minsteracres is an Christian Retreat Centre open to people of all faiths and none set in a beautiful 110 acre estate in Northumberland.
Salary £43,000 to £47,000 depending on experience and qualifications
Working Hours 42 hours per week Monday to Friday with flexibility and expectation to be available some Saturday mornings.
Reports To Chair of Trustees
Supervision of: