Entrance Team Member (Seasonal)

We share stories about life in the North East through our first class collections and visitor engagement. Ensuring a fantastic visitor experience is our number one priority and this is underpinned by excellence in customer care by always putting the visitor first. We are looking for highly motivated and inspiring Entrance Team Members to welcome visitors to the museum in a positive, friendly manner delivering outstanding customer service within the admissions, retail & catering and car park, while helping to deliver a world class experience in a living, working open air museum.

We recruit based on aptitude, positive attitude and potential, and work to ensure people from all backgrounds have the opportunity to work within the heritage sector. This is prioritised above academic qualifications and we support non-traditional routes into work. We recognise and value transferable skills and diverse experiences as a form of expertise. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic candidates as well as applications from, LGB, Trans and non-binary candidates as underrepresented people within the museum.

Some of the great benefits of working with us

• Joining a fantastic, friendly team of over 400 staff and 400 volunteers.


• Museum pass, allowing free entry for yourself and three other people.


• Work within a beautiful and unique location a 300-acre site that represents the diverse histories and heritage of the north.


• Discount on catering and retail.


• Free Parking.


• Bike2Work scheme.


• 25 days holiday (plus Bank Holidays) and increasing to 30 days after 5 years.


• Work for a charity in the heritage sector where all profits are reinvested into further developing the museum, its people and reaching our communities.


• Access to an Employee Assistance Programme.


• Staff and volunteer social events throughout the year.


All new appointments are subject to the receipt of satisfactory references, and proof of eligibility to work in the UK.