Enforcement Officer

We have an opportunity for an Enforcement Officer to join our CIT SSL team, based in Banbury. As a member of the Income Services Team your work involves managing all the income and debt recovery functions for Sanctuary Supported Living Nationally.

The role of Enforcement Officer will include:

• Managing your own caseload for SSL patches nationwide, from start of tenancy to end of tenancy, debt negotiation and meeting KPI targets


• Working in partnership with SSL Local Teams to get the right outcome from start of the tenancy and through out


• Liaising with local agencies such as Housing Benefit Departments, and DWP to make sure customers are claiming the correct benefit entitlement


• Liaising with Support agencies to provide the correct support for tenants to sustain their tenancies


• Assisting with general and complex queries regarding rent accounts, service charges or legal cases


• Making outbound contact to customers through a variety of effective communication methods


• Managing inbound SSL calls


• Managing the CIT SSL mailbox


• Attending court cases virtually (as/when required)


• Producing statements, processing refunds, setting up payment arrangements and Direct Debits


• Preparation of legal documentation including notices, court application and warrant request


• Responding positively to customer complaints, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.


• Experience of working as an Income Officer or within a contact center environment, or similar


• Experience of debt negotiation and knowledge of the welfare system


• Working knowledge of debt recovery, housing management and related issues


• Recent experience of identifying problems and resolving these effectively


• Ability to work on own initiative as well as part of a team


• Proven experience of using Microsoft Office (Word, Excel and Outlook) or similar


• Proven experience of knowledge of SAP


• Experience of dealing with Income Legal matters, Notices and court application
  
  Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
  
  As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:


• 23 days annual leave (rising to a maximum of 28 days) plus public holidays (pro rata)


• A pension scheme with employer contributions from Sanctuary


• Life Assurance


• Employee Advice Service including counselling


• Cycle to Work scheme


• Voluntary health plans


• Employee discounts


• Wellbeing support and tools


• Employee recognition scheme


• £17,681 per annum (rising to £18,611 per annum after 12 months, subject to satisfactory performance)