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Ecommerce Operations Manager

Munchkin, Inc.

Ecommerce Operations Manager

Salary Not Specified

Munchkin, Inc., Harrogate

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 3 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: efbf10ce8a7d41bea2418b9e4f150e2b

Full Job Description

  • Manage day-to-day operations and responsibilities on Munchkin UK .com including creative updates, app functionality updates, and on-site merchandising

  • Assist in Managing Munchkin UK .com store, implementing front-end (non-code) updates for product pages, landing pages, collection pages, SEO, and troubleshooting necessary fixes

  • Assist in managing the site through all aspects of site layout, product positioning, navigation, merchandising, functionality, and entire online checkout funnel

  • Manage product-level content for images, pricing, copy, product/category graphics, cross-sells and up-sells

  • Ensure deliverables across graphic design, social media, email and website assets, and influencer activations are on time and meet quality standards

  • Deliver measurable growth through testing and optimization including new features, A/B Testing, branded content, promotions, merchandising, and personalization

  • Evaluate and develop site enhancements, from improving existing features to executing new functionality, keeping our customers' experience in mind

  • Utilize reporting through Google Analytics to drive informed site improvements

  • Manage the marketing calendar and end-to-end execution of launches, new site content, and promotions

  • Work on the strategy for the website including native e-commerce functions, launches, new features, product merchandising, and telling a cohesive brand story

  • Act as a catalyst for innovation, maximizing acquisition through best-in-class online experiences.

  • Other duties may be assigned

    5 + years experience in E-commerce management within CPG, or a related field

  • 3 years of experience working with Magento or Shopify

  • Knowledge of some HTML coding is a plus, but not required

  • Established a track record of effectively managing cross-functional projects and teams

  • Excellent communication skills to effectively collaborate and coordinate tasks/projects with key stakeholders across the company

  • Experience working for a data-driven, direct-to-consumer e-commerce brand

  • Deep expertise in e-commerce tools and analytics platforms, including site analytics, targeting and testing platforms, and marketing automation platforms

  • Experience working with E-commerce/Digital Commerce tools and vendors

  • Extremely detail-oriented and highly organized with a strong sense of urgency

    WHY Brands Inc., a parent company of Munchkin and Curio Home Goods, focuses on creating, incubating, and growing the next generation of consumer lifestyle brands. Founded in 1990, Munchkin is the leading consumer product company and most loved baby lifestyle brand behind the innovative gear and products for children, mothers, and caregivers. Munchkin has sold billions of dollars of products through our key retail partners: Target, Walmart, and Amazon and has global distribution in over 50 countries. Curio, a premium brand of curated collections of home goods, launched in 2023. WHY's vision is to establish an expanding portfolio of innovative businesses that align with its commitment to inventive product design. With over 320+ patents under our belt, we continue to create solutions that leave our customers asking, "how did I ever live without this?" Recognized as #8 on America's Most Innovative Companies list by Fortune Magazine, innovation is the core of our company DNA and has been

    • driving our designs for 30 years!

    We lead with our core values and believe that investing in the community is our responsibility. We create opportunities for every child's potential and well-being through the Radiant Colors program, work to create a sustainable future, and in partnership with the International Fund for Animal Welfare have committed to animal conservation.

    There is no better time than now to join WHY Brands as we embark on our next and biggest growth journey, and you could be the next influential leader to play a key role in driving enormous customer-centered value and rapid growth.

    As a Great Place to Work Certified company, we are committed to offering the best to our employees. We offer a comprehensive benefits package that includes supplemental health coverage, generous employer-matched pensions, bonuses, opportunities to earn equity, and much more. We focus on supporting employee development and growth.

    We regularly hold social functions to foster a genuine camaraderie that enhances teamwork. At our company-wide award functions, we take time to recognize the talent and dedication of the people who make Munchkin the most loved baby lifestyle brand in the world.

    We offer work-life balance benefits such as paid maternity and paternity leave, hybrid work schedules, and annual weeklong global office closures giving our people a chance to recharge!