Customer Service Representative

This role is to provide reception / customer support to our Serviced Office Clients.
The role is client facing and is full time onsite.
The centre Benefits from an onsite Café and a full-service Gym.
Gym Membership will be provided as part of the remuneration package.
We are a close- knit team and are looking to add an enthusiastic individual to our ranks.
Person Profile

• Professionally presented.


• Cheerful, even-tempered, and able to relate to people on all levels.


• Flexible and calm under pressure


• Reliable and willing to learn.

Preferred Experience

• Good telephone communication skills


• Customer service orientated.


• Good administrative and process skills.


Detailed Job Specifications

• Greet all visitors to the centre courteous, friendly manner.


• Answer all telephone calls within 3 rings using relevant script.


• Provide beverages and catering / services to customers in meeting rooms to the given standards


• Keep all service areas clean, tidy, and well stocked and make sure they meet the quality standards.


• Carry out any customer service requirement promptly and efficiently.

- Secretarial
- Administration

• Ensure that all incoming / outgoing post is sorted promptly and accurately, and the customer is informed of all arrival.


• Record all duties carried out for customers and recharge on billing system.



• Deal with customer requests and enquiries and/or ensure the business manager is aware of them where necessary.


• Manage the Meeting room diary and take payment if required.


• Liaise with contractors/vendors on site informing manager immediately if there is a problem.


• Sets up of show offices/meeting rooms and tenant areas to the quality standard.