Customer Service & Fulfilment Assistant

Core responsibilities include: answering emails, answering phones, being active on our various digital channels and working with other team members to log, discuss and solve customer issues.

Also key is assisting with fulfilment when volumes are high by ensuring that customers' welcome packs are of a high standard and are delivered in a timely manner.

Core responsibilities include: processing orders, populating welcome letters and certificates, printing materials and posting packs.

This role provides a great opportunity to gain a deeper understanding of business operations and to develop a platform for further professional growth.

Hours of work: Monday to Friday 09.00 to 17.00. Additional hours as required to meet the needs of the business.

Customer Service (75%)
- Answer customer phone calls, emails and direct messages
- Work with team members to log, discuss and solve customer issues

Fulfilment (25%)
- Ensure timely delivery of packs from point of purchase to receipt
- Process orders and pack welcome packs

• A-Level or equivalent (preferred)


Experience:

• customer service: 1 year (preferred)


Licence/Certification:

• Driving Licence (preferred)
  
  Old Gold Racing is a growing company with a young team that offers its staff opportunities to take on additional responsibilities, learn new skills and have some fun in the process.