Customer Service Apprentice (Telesales / Business Developer) HOWDEN JOINERY LIMITED

As an apprentice business developer, you'll learn how to build relationships with new and existing customers, using telephone sales techniques to generate business and gain new leads. You will also provide administration support to the depot. In turn, we will provide full training in the depot and through our in-house learning and development team.,

• Obtain key information to generate customer leads


• Contacting customers over the phone and face to face


• Monitor new accounts


• Deal with enquiries from customers


• Communicating the products and services offered


• Increase customer account base


• Maintain accurate records of the customers contacted


• Invoicing / stock reconciliation / data entry


• Account management


• Undertake banking / compliance related tasks


• Achieve individual and depot targets


• Ensure compliance with health and safety regulations
  
  Functional skills in English, maths, and ICT (if applicable)


• Level 2 Customer Service qualification


• Dealing with customers face to face


• Working on a helpdesk


• Problem solving


• Identifying improvements


• Dealing with complaints


• Going the extra mile and making a difference


• Dealing with diverse customers and in diverse situations


• Communicating effectively, Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, GCSE or equivalent English (Grade Grade C/4 or higher) Desired

GCSE or equivalent Maths (Grade A
• -C or 9-4) Desired
  
  At Howdens, there are great opportunities to progress into one of many key depot roles, including sales and management, Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 depots nationwide.
  
  You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:


• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)