CUSTOMER EXPERIENCE AND BOX OFFICE ASSISTANT

Taliesin Arts Centre is set in the heart of Swansea University's Singleton Campus. We believe in the power of the arts to connect people, develop understanding, and contribute to personal and civic well-being. We believe that everyone should have the opportunity to enjoy the arts, be creative, and have the capability and support to fully participate in the cultural life of the community. If you do too, we want to hear from you., To provide excellent customer service centred around the 'front of house' experience, including 'signposting' audiences, and providing customer care.
To sell/reserve tickets through operating a computerised box office system. Carrying out all operations concerned with selling and reserving event tickets.
To deal with enquiries from customers, students, and visitors electronically, over the telephone, and in person, delivering the highest level of customer service.
Taliesin Arts Centre currently has an under-representation of individuals from Black, Asian and Ethnic Minority backgrounds. We would particularly welcome applications from candidates with lived experience in these areas. Appointments will be made on merit.

Is a Welsh speaker (essential).
Has excellent interpersonal skills, with a passion for providing excellent customer service.
Has an empathy and understanding of differing needs of diverse communities.
Is a team player willing to support others.
Is enthusiastic and enjoys variety.
Is flexible with the availability to work additional hours when needed.
Benefits & Rewards

Swansea University and Taliesin Arts Centre is a warm and welcoming place to work. We value people for their skills regardless of their background and are proudly named as a top employer in the annual Stonewall Equality Index.

We know that people have commitments outside their job, so we provide a working environment that allows employees to achieve the right work/life balance. We have a range of great benefits, all supported by the services of our award-winning HR department.

Annual Salary £4673
Annual leave entitlement of 31 days per year, plus statutory holidays (pro rata)
Staff Induction to help you feel welcomed and integrated to the University and Taliesin Arts Centre.