Customer Assurance Assistant

We are looking for a Customer Assurance Assistant to work within our Customer Experience Team for a period of up to 9 months. This role is key in providing a high level of quality support which includes the monitoring and accurate recording of complaints and other customer contact, providing feedback and guidance where necessary and contributing towards a positive customer experience.

In addition, the successful candidate will also carry out a range of administrative tasks to support the day-to-day functionality of the wider Customer Experience team, including the maintenance and security of information, providing accurate statistical information for inclusion in management and committee reporting, whilst carrying out any other duties consistent with the level and responsibilities of the post.,

• Can monitor customer contact responses to ensure that an accurate record of communication between PCH and the customer is available, targets are met, and where needed highlight areas of improvement.
  
  Is able to carry out complaint satisfaction surveys to contribute to a positive customer experience of raising a complaint, providing feedback which contributes to service delivery improvements.


• Can demonstrate experience in an office environment and have strong computer literacy skills.


• Is organised with high attention to detail.
  
  We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.


With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

• Flexible working opportunities including flexi-time and hybrid working


• Excellent pension scheme with a high level of employer contributions


• Free, fully equipped onsite gym and changing facilities.


• The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme


• Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option


• Free Employee Assistance programme, including free counselling


• Free annual flu vaccination


• Cycle to Work scheme


• The opportunity to work in a beautiful and vibrant part of the Southwest


• We support digital working with modern devices/smart phones


• It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year


• Our modern and spacious offices are right on a bus route, and just three miles from the city centre


• We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, KFC and Co-op.