Customer Assistant

Communicate with customers in person and over the phone to address complaints, answer questions, process orders and collect money on overdue accounts.

Main Responsibilities

· Answering customer enquiries or passing them on to the appropriate department.

· Giving information and helping to solve customer problems.

· Selling products and taking orders.

· Replying to email enquiries.

· Liaise with sales team and other departments.

· Arranging services for customers, for example, booking onto courses and events.

· Processing complaints and, if appropriate, issuing refunds.

· Taking information from customers and entering it on a database.

· Taking payments over the phone.

· Making sure that the customer's experience is a positive one.

Join our team as a Customer Assistant and be part of a dynamic work environment where your customer service skills will shine.

• Certificate of Higher Education (required)


Experience:

• Retail sales: 1 year (preferred)


• customer service: 1 year (preferred)


Licence/Certification:

• Driving Licence (preferred)