Core Systems Support Operator

Core Systems Support Operator RCN Cardiff Gate office with hybrid working, 35 hours, fixed term contract until 30 April 2025 Salary range per annum: £28,998 - £32,736

• There is more to the RCN than you might think. We're a trade union with a membership of over half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference - to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life - we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn't do what we do without our people. We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values. As a Core Systems Support Operator you'll use
  
  your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our colleagues. It's a job full of possibilities as you could get involved in anything from supporting colleagues with issues they're encountering with the RCN's core systems to working closely with 3rd party providers as well as our in house development, testing and product teams to deliver fixes and product enhancements to the systems that you will be supporting. We'll look to you to use your initiative, organisational and technical skills to ensure issues and change requests are either fixed at first point of contact or logged with the relevant teams and managed through testing to resolution as well as supporting interesting and varied projects. It's a great way to build your knowledge of our work and develop your potential. As well as exceptional customer service delivery, to join us you'll need excellent technical, communication and organisational skills, as well as experience

with Active Directory and Microsoft Azure and an understanding of application lifecycle management principles. Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do. To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything's possible.

What we offer you We expect you to look after customers. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.
• We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary. What we deliver for our members is wide and varied so when it comes to how we work one size doesn't fit all. We also know that to empower our people to do their best work, they must be able to balance the demands of work and home.

We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Departments and directorates have their own hybrid ways of working which put the needs of the service they deliver - whether that's to members or to colleagues - at their heart, in alignment with our hybrid working core principles. At the RCN it's unlikely you will work from home for all of your working time. Equally no one is expected to work solely in the office unless your role requires it. You can find out more by having a discussion with the recruiting manager.