Client Support Advisor
Howden Life & Health
Client Support Advisor
£24333
Howden Life & Health, Gloucester
- Full time
- Permanent
- Remote working
Posted 1 week ago, 4 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 719131af3084407da1205cf72b7e0fce
Full Job Description
- Conduct applications (warm transferred over from the sales team) with clients asking about sensitive and important health matters
- Accurately submit the information onto systems
- Provide regular phone and email updates to the client during the application process
- Respond to queries from both clients and insurers in a pro-active manner
- React and act to overcome any issues that occur that may prevent the policy for going on risk, working with the Advised Sales Team to support this client through any necessary changes required
- Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF)
- Take responsibility for own personal development in terms of understanding the business, regulation, and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues
- As an employee you are required to be aware of the Howden Life & Health data protection policy and in particular your obligation to keep all data safe. The policy requires you as an employee to comply with the provisions of the Howden Life & Health data protection policy and for you to ask for clarification on any point that is not understood
- Any other reasonable tasks and functions that the business deem necessary.
- Clear Communication skills
- Friendly and professional attitude
- Problem-Solving Skills
- Empathy
- Product/Service Knowledge
- Strong Time Management
- Attention to detail, Customer service: 2 years (preferred)
Howden Life & Health - Bereavement leave
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Financial planning services
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Referral programme
- Sabbatical
- Sick pay
- Store discount
- Work from home
- Day shift
- Monday to Friday
- Weekend availability
Full Time Working Hours- 39 hours per week
Gloucester, England
A fantastic opportunity to become part of the growing Howden Life and Health Team.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
We are a Life and Health Insurance Broker,, we believe we can offer the best advice, products and prices to our clients. We believe in putting our clients at the heart of what we do, always giving the best advice in our clients interest. We take pride in offering an unrivalled service to our clients and partners creating a fantastic opportunity available within our Client Support Team.
Our site based on Gloucester Business Park offers a fresh modern space with fantastic facilities on the doorstep, easily accessed by public transport and with plenty of on-site car parking available too. We offer flexibility in hours and location with the option to work from home up to 3 days per week. When you are working from the office, you can take advantage of our wellbeing events and options which are regularly ran from the office and have included flu vaccination clinics, outdoor Pilates, back and posture assessments along with free healthy snacks. like to socialise?? We run regular funded social activities along with our annual Summer and Christmas events.
We are looking for people who can demonstrate the right attributes and behaviours for this role rather than relevant industry experience. If you have a passion to help people, and your confident with great communication skills this role could be for you. This is a fantastic opportunity for anyone who is looking for a new challenge or change in industry and wants to start a career within financial services.
Basic Salary of up to £24,333 per annum + quarterly bonus opportunity at £250
Paid qualifications and an automatic £1,000 gross annual salary increase when you have completed your Cert CII Qualification
· Annual Wellbeing Schedule - On-site Health Checks, Reflexology and Dietician
· Clear career progression structure
· Pension scheme, Job Types: Full-time, Permanent
Pay: £24,333.00 per year
Benefits:
Schedule: