Claims Crime Prevention Consultant

We are growing our team in our Claims Crime Prevention Team in Ipswich and are seeking to appoint a CCPT Motor Single Vehicle Consultant, Responsibility for the decision making in respect of the retention of referrals from internal and external sources to the Claims Crime Prevention Teams. When deemed genuine, minimise impact to the customer journey by returning claims with clear rationale and constructive feedback.

To manage personal portfolio and proactive investigation of a range of insurance claims fraud scenarios utilising investigation techniques and suppliers appropriately, minimising leakage to the business. Where a claim is deemed potentially fraudulent capture and highlight relevant concerns and record this information across all systems and databases.

Display knowledge of how to use and interpret conversation management skills in active situations and have the ability to highlight key factors for investigation

To proactively manage complaints in line with LV= policy and procedures within own authority limit.

Be responsible for complying with all internal, regulatory and statutory standards and controls so that the requirements of LV= and regulatory bodies are met. Liaise with law enforcement and industry bodies.

Manage own self development and contribute to 1-2-1's, team discussions, and continuous improvement programmes.

Manage customer expectations, claims lifecycle and outcomes

Knowledge and awareness of strengths and weaknesses of individual claims

To conduct intelligence searches as required to aide decision whether to retain or return claim

To provide feedback of an appropriate standard on all claims returned to Operations

To engage with other departments, support relationships and provide technical support

To support CCPT by investigating potential fraudulent claims within agreed authority and skill level

Understanding of the different types of fraud scenarios and determining appropriate investigations to resolve suspicions of fraudulent activity

Negotiate effectively with Customers to conclude settlement if appropriate

To demonstrate excellent communication skills both over the telephone and face to face at all levels

To update and maintain the case management system database and any other fraud software applications as directed

To manage all complaints and to be responsible for maintaining contact with our customer through the complaint procedure, including keeping the complaints database up to date

To be aware of and be able to demonstrate an understanding of claims and underwriting processes used across LV= Operations

To understand and adhere to all TCF principles

To identify and highlight specific fraud trends

To help raise awareness across the business of fraud through the sharing of trends and case studies via appropriate channels

To demonstrate a basic understanding of claims processes/procedures

To have a basic understanding of investigation principles

A basic understanding of insurance case law relating to fraud

To have a basic understanding of principles of insurance, money laundering and POCA

To have a working knowledge of the Data Protection Act/GDPR

Basic knowledge of Insurance Fraud Register, Paid Away and SARS

We are not your average insurance company; in fact, we strive to be different. You will not find strict dress codes, jargon-filled documents, or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.

LV= GI is a large, multi-award-winning general insurance company, with nearly 7 million customers and aspirations for future growth. Having recently become part of the Allianz family, we're proud to be one of the largest personal insurers in the UK.

Diversity & Inclusion

At LV=GI, we value diversity and inclusion and back this up with our accreditations. Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, a Disability Confident employer, Stonewall Diversity Champion members, signatories of Business in the Community's Race at Work Charter, and an Armed Forces Covenant gold standard employer.

We recognise the strength of neurodiversity in the workplace, and the far-reaching benefits of embracing a spectrum of thinking styles and innovative capabilities. We proudly welcome applications from neurodivergent and disabled candidates, and can offer tailored adjustments to remove barriers and set you up for success in your career.

At LV=GI, we encourage our people to advocate for what they need, we listen, and we act - this could include providing assistive technology, ergonomic specialist equipment, mentoring and coaching, or flexibility in the way you work, among a wide range of other adjustments., Our purpose and values are more than just words on a website - they are the why and how of LV= GI. They influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building an inclusive culture for us all to succeed.

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider LV=GI Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

26 days' holiday - which increases after two years' service to 28 days

A competitive pension for which LV= will pay twice the amount you pay, up to 14%

An annual bonus scheme based on company and personal performance

A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)

ElectriX EV salary sacrifice scheme

A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.

Our Ways of Working

Do you need some flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen.

We are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.