Call Centre - Customer Advisor - Migrant Help
Maximus UK
Call Centre - Customer Advisor - Migrant Help
£23400
Maximus UK, Ffynnon Taf, Rhondda Cynon Taf - Rhondda Cynon Taf
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 6a17d7d6f6ce4eca82a299dc6e59b5c0
Full Job Description
- Understand, support and advise customers requiring a wide range of information, advice and guidance:
- To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures and legislation;
- Comply with the expectations of customers;
- Ensure they are consistently achieving or exceeding Service Level Agreements (SLA's).
- Work alongside third party interpreters to communicate with the Service Users (SU's)
- A desire to gain job satisfaction through helping others in need
- A strong work ethic with the ability to operate professionally in a fast, service led industry
- An ability to empathise with people at all levels
- Emotional resilience
- Experience of working as part of a team
- Strong attention to detail
- Excellent communication and interpersonal skills
- An ability to manage and resolve complaints in a calm and professional manner
- IT literate with full working knowledge of MS Office Suite and use of windows-based databases
- Strong decision-making abilities
- Experience of working in a contact centre environment is desirable, Customer service: 1 year (preferred)
Be part of something great! - Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme, Full time opportunities working 5 x 7.5 hour days between 8am - 8pm Monday-Sunday and will work 1 in 3 weekends., Starting salary from £22,000 dependent on shifts
- Hybrid working (following training 4 - 8 weeks)
- Opportunity for paid overtime
- 25 days paid holiday per year + Bank holidays on top of this
- Option to buy or sell up to 5 days per year
- 1 paid volunteering day per year
- 2 days paid dependants leave per year
- Healthcare cash back plan
- 9% combined pension including enhanced employer contribution
- Enhanced maternity and paternity pay
- Employee assistance programme
- Access to a wide range of tools designed to aid wellbeing
- Access to internal training programmes and self-development tools
- Clear progression path, and promote from within culture
- Refer a friend bonus
- Free Parking, Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance
- Sick pay
- Day shift
Don't worry if this is new to you, full training will be provided for all the services, advice and guidance we provide.
Maximus is a global organisation working specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
£23,400 a year - Permanent, Full-time, Pulled from the full job description
Job Types: Full-time, Permanent
Pay: £23,400.00 per year
Benefits:
Schedule: