Call Centre Collections Advisor

We are currently recruiting a full time Collections Advisor to join our friendly and vibrant team.

Our Collections Advisors plays a crucial role in managing and facilitating the collection of outstanding debts owed by customers . The primary responsibility of a Collections Advisor is to ensure timely payments while maintaining a positive relationship with the customer. The role requires a delicate approach as customers may be facing financial difficulty. If you're used to dealing with customers whether it is face to face or over the phone in any capacity then you have the potential to become an exceptional Collections Advisor.

Responsibilities:

• Working in a busy call centre environment;


• Receiving calls from customers that owe money and processing payments;


• Using your initiative to negotiate payment arrangements and setting up affordable repayment plans for customers if payment in full cannot be collected;


• Maintaining call quality whilst ensuring call lengths are not excessive and to help reduce lost calls;


• Occasional outbound calls to those who have failed to make payment / contact.


• Apply sensitivity to every situation to assist customers in managing their financial repayments;


• Making informed decisions based on customers unique circumstances and information provided;


• The use of in-house dialling system (full training is given).
  
  Exceptional customer service


• Experience in collections is desirable but not essential as full training will be given;


• Natural people skills;


• Desire to help and find the best solution for both clients and customers;


• Strong problem-solving abilities and a results-driven mindset;


• Excellent communication - oral and written;


• Excellent telephone manner;


• Computer skills including the use of Microsoft programs including Word and Excel;


• A positive and approachable manner;


• A strong background in customer service, telephone support, call handling or collections is advantageous., Customer service: 2 years (preferred)


• call centre: 1 year (preferred)
  
  A starting salary of £23,731.50, plus;


• 30 days holidays including bank holidays - rising with length of service


• Excellent (and achievable) bonus scheme


• On-site parking


• Casual dress


• Company events


• Company pension


• Wellness programmes, including an app with access to a free counselling helpline, frequent 'Time to Talk' sessions throughout the year.


We have a relaxed, fun environment where hard work and dedication is rewarded!

About Capital Resolve

We are one of the UK's leading providers of debt recovery solutions delivering outstanding net returns to clients through innovative services.

We are committed to maintaining the highest standards of ethical conduct and integrity and to strictly comply with the guidelines, rules, and regulations that govern our business practices

Each employee is specifically chosen for their talents, skills and creativity. Our team is a vital resource that enables us to deliver our value proposition to our customers; the continued development of each individual and the wider team is a huge part of our mission.

Please note that, if successful, you will be required to have a full credit check and DBS check carried out prior to an offer of employment. The hours will include some 6pm finishes.

Job Types: Full-time, Permanent

Pay: From £23,731.50 per year

Benefits:

• Additional leave


• Casual dress


• Company events


• Company pension


• Free parking


• Health & wellbeing programme


• On-site parking


Schedule:

• Monday to Friday


Supplemental pay types:

• Bonus scheme