Business Systems Officer - PointOne & Artifax

The Business Systems team oversees key pieces of software that enhance our customers experiences with us. For the team, our customers are both internal departments and visitors that we welcome to the building. We are a customer focused department, with emphasis placed on building strong links with teams and promote active dialogue to encourage innovation. This role will be primarily responsible for supporting two key systems that we use, our EPOS system PointOne and venue management software Artifax.

Working closely with the Visitor Services and Events teams, you will ensure that our systems are well maintained, organised, accurate. The role will provide guidance to running reports and work with key stakeholders to develop new ones to help make informed decisions. You will become an integral part of troubleshooting issues that arise with both systems and will contribute ideas with actions to ensure Birmingham Hippodrome are leading the way with regards to our usage of PointOne and Artifax. This in turn will help to motivate our users to engage with our systems, knowing that effective usage will streamline their workflows to increase efficiency gains and to ensure that technology is used in the best possible way to create a positive impact.

You will ensure that the operational teams are fully supported through the Jira Helpdesk, and you will also develop and deliver technological related training for the business.

6 weeks holiday plus 8 Bank Holidays.
Contributory pension scheme.
Discounted public transport pass.
Discounted car parking.
Discounted gym membership.
Show ticket offers.
Personal Development Fund.
Enhanced company sick pay.
Free life assurance.
Free Critical Health insurance.
Discounted private health cover.
Enhanced maternity/adoption/paternity pay.
Free flu jab.
Cycle to Work scheme.
Electric car scheme.
Employee Assistance Programme.

This role benefits from hybrid working.