Business Administration Apprentice - Stronger Communities

What the candidate will be doing on a day-to-day basis

Working in the Customer Experience team providing essential business admin support to the Training Team, Development Officers, Contact Centre, Information Centres and the Management Team.

The role will involve maintaining accurate records of meetings, ordering and receipting goods, updating spreadsheets, auditing training materials, assisting with training delivery and getting new starters set up with accounts on various systems.

It will also include the use of spreadsheets, analysing and presenting data in relation to service performance, liaising with team members and colleagues from other services

Background on department

The Customer Experience team is passionate about delivering the BEST service to customers. We aim to resolve enquiries at first point of contact, engage with customers for successful outcomes, connect people with what they need and help customers to help themselves. We achieve this via a network of 6 offices which customers can visit for face-to-face interactions and a contact centre which is the first point of telephone contact for the Council.

Type of person we are looking for

We are looking for an enthusiastic individual who loves helping others and wants to learn and expand their knowledge and skills through hands-on experience.

Maths and English GCSE (or Equivalent) at Grade 4/C or above

We have some outstanding benefits to offer you, including:

• -26 days annual leave plus public/bank holidays


• -Automatic enrolment into the Local Government Pension Scheme

-Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)
-Local government discount schemes available to all employees with offers at local businesses along with various national brands
-Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours
-A range of salary sacrifice schemes are available

• Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Apprenticeship, Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality