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Ask Archie Change Lead

NatWest Group

Ask Archie Change Lead

Salary Not Specified

NatWest Group, Kegworth, Leicestershire

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 2 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 9635906bac734b91a0ec66767a462c0e

Full Job Description

Join us as an Ask Archie Change Lead

  • As an Ask Archie Change lead, you'll be at the heart of helping to transform the bank, connecting with our customers, delivering continuously and learning and living our principles

  • You'll co-ordinate and prioritise the delivery of digital content into Ask Archie, managing the daily workstacks, allocations and tracking to key deadlines. Over the year you'll support the management of over 400 project deliverables

  • You'll help with the delivery of departmental demand reduction targets whilst also working with the Service Desk Team Leaders to grow future talent for the Ask Archie team




    • What you'll do

    In this role, you'll plan, develop and undertake technical support for relevant platforms, activities and processes, as well as supporting the central points of customer contact and first or second level support using the incident management, change management and request fulfilment processes.

    Day-to-day, you'll be:

  • Providing efficient and effective support of IT systems

  • Helping to take ownership for the service in the areas of specialist knowledge, keeping the customer at the forefront

  • Acting with pace when recovering service, and with thoroughness when considering risk to service

  • Building relationships with internal and external stakeholders involved in the delivery of service in the areas of technical knowledge, JavaScript

  • ReactJS

  • AngularJS


    • Back end

  • Python

  • Java

  • Microsoft Dynamics


    • DevOps

  • AWS

  • GitLab

  • Google Cloud Platform


    • Data

  • Kafka

  • Hadoop

  • PostgreSQL

  • Snowflake

    We're looking for someone with a strong customer focus in their work, as well as a background in technical support. You'll need excellent interpersonal and communication skills, along with a keen eye for detail in your work.


    • On top of this, you'll bring:

  • Technical knowledge, including platform, technology, products and domains

  • Knowledge of one or more service management disciplines

  • Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment

  • Knowledge and experience of operational principles