Adviser

Adviser x 2 (Trade Union and Professional Body) RCN Cardiff Gate Office. Hybrid working offered post induction. Permanent, 35 hours per week (FTC/Secondment and part-time, up to 21 hours will be considered) At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with over half a million members - all we can see are the infinite possibilities for a brighter future. Join us and you will too. We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values. As an Adviser you'd be making a real difference to RCN members. Every day of the year, our Contact Centre provides telephone and written (email and livechat) support on a wide range of work-related topics. You can

To join us you'll need:

• A proven record of excellent customer service skills To excel at verbal and written communication Strong problem solving and reasoning skills Be technologically proficient Be a quick learner, this is a dynamic environment so you'll need to be able to keep up. Be emotionally resilient, as well as having the ability to empathise, you will be helping those in professional and personal difficulty. This is not a signposting role. Be committed to self-directed learning You don't necessarily need a clinical background or university education to be a successful candidate. Instead, we require people who have insight and relevant life skills and experiences. Those applying should ideally have knowledge of employment law, workplace relations and professional issues facing RCN members as well as the ability to build rapport quickly. The issues that advisers deal with can often be distressing, so candidates
  
  see the breadth of our advice by visiting the 'Get Help' section of the RCN website: https://rcn.org.uk The role is demanding and would particularly suit those from a contact centre, trade union, HR, legal, advisory, care or nursing background. Advisers receive comprehensive training allowing them to resolve around two-thirds of contacts themselves and arrange further support where members need local or specialist RCN services. Our calls are not scripted, allowing our advisers autonomy to help our members. You will be required to work in the office for approximately 6 weeks to undertake your induction training. Following this you will work in the office for at least a couple of days a week. This is to allow us to fully support you in your journey as an adviser. The adviser role involves evening and weekend work, but because we know that work life balance is important, the rota is published at least four weeks ahead. Currently advisers work up to one weekend in four on a
  
  who can maintain personal resilience and demonstrate professionalism in challenging circumstances will be more successful. Our pay is highly competitive with annual leave up to 43 days including bank holidays. We offer an impressive range of benefits, a broad range of development opportunities and an award-winning health and wellbeing programme. Balancing work and life commitments is important to us as a diverse organisation, and we understand everyone has different needs. Advisers are based at Cardiff Gate since in person interaction within the team is important for development and wellbeing, however our people are only asked to work a minimum of two days in the office. We are a very friendly team; we will welcome and support you.