Administrator

You will process reservations directly and via

third parties within the company timescale, standard and in a professional

manner, respond to customer email enquiries in an efficient way and to the

company standard, and make outbound calls to guests with reservations in place

that have made us aware they are looking to enhance their stay.

As part of the reservations team, you will be

critical in providing excellent customer service, working efficiently and

effectively to departmental operating standards.

Always think like the guest. Your standards should

meet their expectation, every time!

Committed to learning about our guests to make

their experience personal

Able to work fast and efficiently without

compromising on standards

Confident in making outbound and receiving inbound

calls

• Have a good eye for detail


• Great teamwork ethic


• Able to work on your own


• Able to deliver great customer service and


interaction with every guest you meet through the day.

positivity. We train you for skill, nurture you to grow and achieve your

goals .

Join us and we can offer you benefits such as

Competitive

Rate of Pay

Free

Parking

Discount

on overnight stays and spa days

Excellent

Induction and training programme

Perkbox

Online benefits and discounts

fun, supportive and inclusive work environment with loads of development

opportunities