Administrative Assistant

To help our success continue we are looking for a like-minded individual to join our team in Hull where you'll need to bring relevant experience in customer service and be ready to work in a fast-paced environment in your role as Admin Assistant.

This will also be a great opportunity for you to learn and develop new skills that will sharpen your succession within a rapidly growing organisation and team.

Main Job Tasks and Responsibilities

• Answering incoming calls from clients and interpreters in a professional and courteous manner as well as direct phone enquiries to the appropriate member of staff


• Work effectively in a team driven environment providing guidance and support to other staff members


• Dealing with emails from the clients and interpreters in a professional and courteous manner, developing positive working relationship in return


• Ability to act on your feet in a variety of situations such as handling client dissatisfaction effectively and professionally


• Managing all aspects of face-to-face interpreting bookings


• Allocating bookings to available interpreters through various means including outbound calls


• Handle requests for information and data


• Data entry ensuring a high level of accuracy


This is a full-time position with days and hours subject to business requirements.


• Call centre / customer service or office experience


• Computer literate : Microsoft Office suite, as well as the ability to learn new software


• Excellent oral and written communication skills


• Pro-active and self-motivated


• Capable of handling high call volumes


• Target driven


• Team player


Desirable :

Knowledge of other languages may be an advantage.