Administration Officer
Sanctuary Housing
Administration Officer
£26800
Sanctuary Housing, Croxton, North Lincolnshire
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 4 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 444e9b65a33240a09962dcf6f9c3c93a
Full Job Description
The role of Administration Officer will include :
- Providing an effective and efficient administration service, to ensure provision of services in line with customer needs, including answering enquiries and providing information by phone, letter or email to ensure queries are resolved
- Delivering, maintaining and monitoring effective and efficient administrative systems including mailbox management
- Working closely with our Housing management teams to ensure that customer issues are resolved in a timely and professional manner
- Delivering services to the appropriate KPI's and service standards, responding effectively and efficiently, working to deadlines and targets
Proven experience of working in a similar administrative role within a customer focused environment - Some experience of producing and analysing statistical information would be advantageous
- Team player with the ability to also work independently and use your own initiative
- Strong working knowledge of Microsoft Word & Excel (or similar)
- Proven experience of working to deadlines with the ability to prioritise your own workload
Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. - 23 days annual leave (rising to a maximum of 28 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £25,463 per annum (rising to £26,803 per annum after 12 months, subject to satisfactory performance)
As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package.
The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering :